Refund Policy

We want you to buy credits with confidence. This policy explains when purchases can be refunded and how automatic refunds for failed rewrites work.

Try before you buy

You can try the Service free before signing up — a 300-word rewrite in each mode, no account needed. We encourage you to use the trial to confirm the Service fits your needs before purchasing credits.

Failed rewrites are refunded automatically

You are only charged for successful rewrites. If a rewrite fails, times out, or the model is unavailable, the credits for that request are automatically returned to your balance — you should never be charged for a failed run. If you believe a charge was applied to a failed rewrite, contact us and we will make it right.

Unused credits — 14-day window

If you purchased credits within the last 14 days and have not used them, you may request a full refund of the unused amount to your original payment method. Partially used purchases can be refunded on a pro-rata basis for the unused portion at our discretion.

Used credits

Credits that have already been consumed by successful rewrites are non-refundable, except where required by law. Because credits do not expire, any credits you keep remain available for future use.

How to request a refund

Send a request through our feedback page — include the email on your account and the approximate date and amount of the purchase, and leave your email so we can reply. We typically respond within one business day. Approved refunds are issued to your original payment method; your bank or card provider may take several business days to post the credit.

Chargebacks & disputes

Please contact us before filing a chargeback — we can almost always resolve issues directly and faster. Abusive refund or chargeback activity may result in suspension under our Terms of Service.

Contact

Questions about a charge or refund? Reach us through our feedback page.